Crucial Conversation

Posted: March 2, 2015 in book
Tags: , , , , , ,
If we take control of our stories, they won’t control us.
* Winning. This particular dialogue killer sits at the top of many of our lists
* Punishing. Sometimes, as our anger increases, we move from wanting to win the point to wanting to harm the other person.
* Sometimes we choose personal safety over dialogue.
* FIRST, FOCUS ON WHAT YOU REALLY WANT
*
* First, clarify what you really want.
* Second, clarify what you really don’t want

* You know what? We need to talk about this. I’m glad you asked the question. Thank you for taking that risk. I appreciate the trust it shows in me.

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